Will MOOSH remain open?

Yes. We need to support working Australian families and provide children with quality childcare. Childcare is an essential community service. Our before and after school care and vacation care programs are currently running.

In what circumstances would MOOSH close?

If we are directed by authorities to close for any reason, we will do so, and aim to reopen as soon as possible.

 What happens if an educator, child, or parent at a centre is diagnosed COVID-19?

Our commitment is to have open and clear communication with our community. Along with notifying the relevant authorities, we will let our families, staff and Manly Village Public School know via email that a confirmed case of COVID-19 has been diagnosed in our community.

 If MOOSH is required to close, will I have to pay fees?

If the government or local health authorities ask us to close, we will not charge families fees during the period of closure. If you choose to withdraw your child from care as a precautionary measure in response to COVID-19, either temporarily or permanently, our standard notice periods and fees will apply.

 What do I do if my child is unwell?

Please keep your child at home if they are unwell, in line with national recommendations for all adults and children. Our educators and staff are following this same advice, to keep our community healthy and hygienic.

How will MOOSH support families who choose to isolate their child from MOOSH as a precautionary measure?

Our educators strive to remain completely connected to the children via the MOOSH Play channel that can be accessed on the MOOSH website’s ‘Program’ page. MOOSH Play provides a variety of activities to keep the children busy while parents work from home.

What other measures have MOOSH put in place in response to the COVID-19 pandemic?

  • We have increased our daily cleaning, hand washing and hygiene practices, and education surrounding this.
  • It is encouraged for Educators to wear masks when on site and we strongly encourage families and visitors to do so as well. In light of updated legislation we have QR codes displayed that staff, families and visitors must use to check in to the premises.
  • Following government requirements, as of 18 October 2021, all our Educators are fully vaccinated.
  • We are encouraging families to practice washing hands or using the hand sanitiser when entering and leaving our centre.
  • We are enforcing our exclusion policies for educators and children who are unwell with flu-like symptoms.
  • We are adjusting routines where possible, to increase the time children get to play outside in fresh air.
  • We also have a COVID Safety Plan and an Onsite Risk Management Plan, both of which are available to view upon request.

 What is the policy regarding families returning from overseas, attending childcare?

The Australian Government currently has no self-isolation policy on return from overseas, but we strongly encourage our families and children to do a RAT at home before coming onsite.

 Who can families contact for more information and advice?

The Director is the best point of contact via email: or via phone: 02 9976 2147 or via mobile: 0481 063 117

 How do I find more information about COVID-19?

You can contact the national COVID-19 Hotline 1800 020 080, or visit their website at
or or
or for information specific to OOSH visit

Thank you to everyone for your understanding and cooperation to ensure our community can stay healthy, happy and safe!

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